Privacy Policy 

Effective date: 10th February 2026

Clinic name: Freshwater Chiropractic (“we”, “us”, “our”)

Location: 5/529 Pittwater Road, Brookvale 2100 NSW Australia 

Website: www.freshwaterchiropractic.com.au

Email: office@freshwaterchiropractic.com.au

Contact Number: 02 9905 1856

Our commitment to your privacy

We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. (Federal Register of Legislation)

What information we collect

We may collect personal information such as:

  • Identifying and contact details (name, date of birth, address, email, phone)

  • Health information (history, symptoms, examination findings, reports, care plans)

  • Appointment and communications records

  • Billing/payment information and invoices (and health fund details if you provide them)

  • Website and online booking data (e.g., IP address, device/browser info, booking activity)

  • Marketing preferences (e.g., whether you opted in to emails/SMS)

Health information is “sensitive information” and is handled with extra care. (OAIC)

How we collect information

We collect information directly from you when you:

  • Book online or contact us by phone/email/SMS/social media

  • Complete intake forms, surveys, or consent forms

  • Attend an appointment (clinical notes and assessments)
    We may also collect information from other sources where appropriate (e.g., referrals from healthcare practitioners, reports you provide, or with your consent). (    OAIC)

Why we collect, use and hold your information

We collect and use your information to:

  • Provide chiropractic care and related services

  • Conduct assessments and prepare reports/care plans

  • Manage appointments, reminders, and clinic administration

  • Process payments and comply with legal/record-keeping obligations

  • Improve our services and patient experience

  • Communicate with you (including follow-ups and requested information)

When we disclose your information

We may disclose your information where necessary to:

  • Other chiropractors and team members within our clinic to provide and coordinate your care (primary purpose)

  • Other healthcare practitioners (e.g., GP, specialist, allied health) involved in your care, where you consent or would reasonably expect this to support your treatment

  • Service providers who help us operate our clinic (e.g., practice management/booking software, email/SMS providers, IT support, cloud storage, payment processors), who are required to handle information securely

  • Where required or authorised by law (e.g., court order) (OAIC)

Marketing communications (email/SMS)

If you opt in, we may send you helpful information, clinic updates, or offers. You can opt out at any time by using the unsubscribe link or contacting us. Appointment and service messages (e.g., booking confirmations/reminders) may still be sent as they are part of providing care.

Online bookings, analytics and cookies

When you use our website or booking system, we (and our providers) may use cookies and similar tools to:

  • Enable website functionality and online bookings

  • Measure traffic and improve performance (e.g., analytics)

  • Support advertising/remarketing (if enabled)

You can adjust your browser settings to disable cookies, but some features may not work as intended.

Overseas disclosure

Some of our service providers (e.g., cloud software, email/SMS platforms, analytics tools) may store or process information overseas. Where this occurs, we take reasonable steps to ensure providers protect your information in a way that is consistent with Australian privacy obligations. (OAIC)

Access and correction

You may request access to, or correction of, personal information we hold about you. We will respond within a reasonable timeframe and may need to verify your identity. (OAIC)

Data security and retention

We take reasonable steps to protect personal information. We retain information for as long as needed for care, clinic operations, and legal/compliance purposes, and then securely destroy or de-identify it where appropriate. (OAIC)

Complaints

If you have a privacy concern or complaint, contact us at: email: office@freshwaterchiropractic.com.au or call 02 9905 1856
We will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC). (OAIC)

Privacy Collection Notice
When you book online, Freshwater Chiropractic collects your personal information (and, where relevant, health information) to schedule and manage your appointment, provide care, process payments, and contact you about your booking. We may share your information with our clinic team and trusted service providers (e.g., booking and payment systems).